Arrival
Your booking confirmation contains the arrival information you need. For privacy and security, access details are only shared with confirmed guests.
Guest guide
Settle in smoothly.
A simple guide for your stay at Plaistow Garden En-suite Rooms: house basics, shared spaces, transport and how to contact us if you need help.
Check-out
Please follow the check-out time shown in your booking confirmation and leave the room tidy for the next guest.
Quiet comfort
Please keep noise low late in the evening and early morning so every guest can rest comfortably.
Safety & emergency
Important numbers and safety information.
Call 999
For fire, serious injury, immediate danger or any life-threatening emergency, call 999 first. Do not wait for us to respond.
NHS 111
For urgent medical advice when it is not life-threatening, call 111 or use NHS 111 online.
Call 101
For non-urgent police matters, call 101. In an immediate emergency, always call 999.
+44 7895 072542
For property-related help during your stay, call or message us. For emergencies, call 999 first.
Fire & first aid
- First aid box: shared kitchen
- Fire extinguisher: shared kitchen
- Fire blanket: shared kitchen
- All rooms have integrated smoke alarms
If a smoke alarm sounds or there is a fire, leave the property immediately and call 999 once safe.
Nearest A&E
Newham Hospital
Glen Road, Plaistow, London, E13 8SL
Around the house
Useful spaces for a practical stay.
Kitchen
You are welcome to use the shared kitchen. Please clean up after use, wash dishes and leave surfaces ready for the next guest.
Lounge and dining
The shared lounge/dining area is there for eating, working or relaxing. Please keep personal items in your room when finished.
Laundry
Laundry facilities are available for longer stays. Please avoid leaving washing unattended for long periods if other guests may need to use the machines.
Private en-suite
Every room has its own private bathroom. If you notice a maintenance issue, tell us early so we can deal with it quickly.
Parking
Street parking in the area is restricted from 7am to 10pm, Monday to Sunday. Please check local signs carefully before parking.
Getting around
Easy East London connections.
Plaistow is a practical base for ExCeL London, Stratford, Canary Wharf and central London. Travel times can change, so check live routes before leaving.
Plan a journey with TfLUseful for events, conferences and exhibitions.
Shopping, rail connections and onward links across London.
Good for business trips and Elizabeth line/DLR connections.
Use TfL for the best live route on the day.
Food & essentials
Simple options for meals, groceries and everyday bits.
Local essentials
Plaistow Road, Barking Road and Prince Regent Lane have local shops, convenience stores and takeaway options for simple everyday needs.
Groceries
For a wider supermarket choice, Stratford and Westfield Stratford City are usually the easiest options, especially if you are already travelling through Stratford.
Eating out
For the widest choice of restaurants, cafes and casual dining, Stratford/Westfield is a reliable option. Local takeaway and delivery apps are useful for late arrivals.
ExCeL event days
If you are attending an event at ExCeL London, check the venue food and drink options for your event date. Opening times can change depending on the event.
Need help?
Message us directly.
If something is urgent, call. For non-urgent questions, email or message through your booking channel.
Enjoyed your stay?
Book direct next time.
Use our direct site for live availability, secure checkout and an easy return stay.